Cancellation Policy:
- Cancellation by Customer:
- 30+ Days Before Departure: Full refund, minus a 10% processing fee.
- 15-29 Days Before Departure: 50% refund of the total tour cost.
- 7-14 Days Before Departure: 25% refund of the total tour cost.
- Less than 7 Days Before Departure: No refund.
- Cancellation by Tour Chalo:
- In the unlikely event that we need to cancel a tour, you will receive a full refund or an option to reschedule your tour without any additional charges.
Refund Policy:
- Processing Time: Refunds will be processed within 10-15 business days from the date of cancellation.
- Payment Method: Refunds will be made to the original payment method used during booking.
- Non-Refundable Items: Certain fees such as booking fees, bank charges, and any non-refundable deposits are not eligible for a refund.
Important Notes:
- Third-Party Services: Refunds for third-party services (e.g., flights, accommodation, activities) are subject to the respective providers’ policies.
- Force Majeure: In cases of force majeure (e.g., natural disasters, political instability), refunds will be assessed on a case-by-case basis.
